Benefits Information Portal

How to Enroll

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FAQs

Use the library below to search, filter, and download important PDFs and files related to your benefits.

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Your username is the first four letters of your last name + your six digit Employee ID.
example: SMIT123456

Still need help? email [email protected]

Failing to take action during Open Enrollment won’t disrupt your current benefits. They’ll automatically renew and proceed into the new year, albeit at the updated premium rates for 2025.

However, for those who are part of our Flexible Spending Account (FSA) plan, you MUST log into your account and renew your FSA plan. Inaction will result in the termination of your FSA coverage after December 31, 2024.

Benefit selection can be challenging. That’s why we make ALEX available to all Genesco employees. ALEX is a virtual assistant that can walk you through your healthcare, lifestyle and budget needs to provide a recommendation on the best benefit choices for you. Visit ALEX and walk through their simple, step-by-step Q&A process to learn more.

Digital Cards

Download the BCBSTN and Delta Dental of Tennessee mobile apps. With the apps you will have your cards right on your phone.

Medical / Prescription / Vision

Your BCBSTN card will be used for medical, prescription and vision. Follow these steps to re-order your card if it is lost or misplaced:
  1. Please check your mailing address at www.mygenesco.com (UltiPro) to make sure it is correct.
  2. You can reorder or print medical/pharmacy/vision cards by contacting BCBST directly at 800-565-9140 or www.bcbst.com/genesco.com.
  3. Your plan number is 130463. You will need to contact BCBST for your ID number.

Dental

Dental cards can be ordered by calling 800-223-3104 or visiting www.deltadentaltn.com . Your member ID will be your social security number and the plan number is 5881.

Genesco partners with several benefit provider vendors to fulfill your total benefits package. You can find contact information for these vendors in our online Provider Directory.

You can change your benefits options annually during the open enrollment period. For more information, review the how to enroll instructions.

If open enrollment is not active, you may change your benefit package selections only if a life-changing event has happened WITHIN THE PAST 60 DAYS.
For a list of life changing events and more information on your options, please refer to the CHANGING YOUR BENEFITS page.